FAQ

We specialize in premium denim, contemporary clothing, and luxury accessories. Our curated collection includes various fits like Bootcut, Boyfriend, Flare, and different rises including High Rise, Mid Rise, and Low Rise denim. We also offer sophisticated Dresses & Jumpsuits, premium Jackets & Coats, and exclusive Leather & Suede pieces.

Yes, we have a dedicated “Men” section featuring our signature premium denim and contemporary clothing designed specifically for male customers who appreciate quality craftsmanship and sophisticated style.

Our products embody “accessible luxury” – combining premium materials, exceptional craftsmanship, and contemporary designs that allow you to express your authentic self through fashion. Each piece is carefully curated to reflect our commitment to quality without compromise.

We offer two premium shipping options:
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch

Each FRAME piece is prepared with meticulous attention to detail. Order processing typically takes 1-2 business days before your items are dispatched for shipping.

We ship globally to bring premium fashion to your wardrobe, wherever you are. However, we currently cannot ship to some Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs processing in your country.

Yes, both shipping options include tracking information. For Standard Shipping via DHL or FedEx, you’ll receive detailed tracking to follow your style journey every step of the way.

We want you to love your FRAME pieces. If you’re not completely satisfied, you may return items within 15 days of receiving your order for a refund or exchange.

Please contact our customer service team at [email protected] to initiate the return process. We’ll guide you through the steps and ensure a smooth experience.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions.

Absolutely. We prioritize the security of your personal and payment information. Our payment processing systems use industry-standard encryption and security measures to protect your data.

Our dedicated customer service team is always ready to assist you. Please email us at [email protected] with any questions or concerns about your order, products, or shopping experience.

Just as every FRAME garment tells a story, we believe your entire experience with us should reflect our brand values: Quality Without Compromise, Global Accessibility, and Transparent Process. We’re committed to ensuring your FRAME selections arrive ready to become staples in your wardrobe.