Privacy Policy

Last Updated: January 2024

At FRAME Sale Store, we believe that true luxury extends beyond our premium denim and contemporary clothing—it encompasses every aspect of your experience with us, including the protection and respect of your personal information. This Privacy Policy reflects our commitment to Quality Without Compromise and Global Accessibility, principles that guide how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information

To provide you with our refined shopping experience, we collect information that you voluntarily provide:

• Contact Details: Name, email address, telephone number
• Shipping Information: Delivery address, shipping preferences
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, purchase history, wish lists
• Communication Records: Correspondence with our customer service team

Automatically Collected Information

Like other premium retailers, we gather technical information to enhance your browsing experience:

• Device Information: IP address, browser type, operating system
• Browsing Behavior: Pages visited, time spent on site, referral sources
• Location Data: General geographic location to provide region-specific content

2. How We Use Your Information

Your information helps us maintain the sophisticated experience expected from FRAME Sale Store:

• Order Fulfillment: Processing purchases, arranging shipping, and providing order updates
• Customer Service: Responding to inquiries and providing personalized support
• Personalization: Recommending denim fits (Bootcut, Boyfriend, Flare), rises (High, Mid, Low), and clothing that match your preferences
• Marketing Communications: Sending updates about new collections, exclusive offers, and style inspiration (with your consent)
• Site Improvement: Analyzing how customers interact with our menu categories and product pages
• Security: Protecting against fraud and unauthorized transactions

3. Data Sharing and Disclosure

We treat your data with the same discretion we apply to our craftsmanship:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing
• Legal Requirements: When necessary to comply with laws, regulations, or legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• International Transfers: As we serve customers globally (excluding some Asian countries and remote locations), your data may be transferred internationally with appropriate safeguards

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your security is paramount to us, reflecting our commitment to accessible luxury:

• Encryption: Industry-standard encryption protects your payment and personal information
• Secure Storage: Data is stored on secure servers with limited access
• Retention Periods: We retain your information only as long as necessary for business purposes or as required by law
• International Standards: We implement security measures that meet global protection standards

5. Your Rights and Choices

We respect your control over your personal information:

• Access and Correction: You may review and update your personal information through your account settings
• Marketing Preferences: Opt-out of marketing communications at any time using the unsubscribe link in our emails
• Data Portability: Request a copy of your personal data in a structured format
• Deletion Rights: Request deletion of your personal information, subject to legal obligations
• Consent Withdrawal: Withdraw consent for processing where consent is our legal basis

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for site functionality, including shopping cart and checkout processes
• Analytical Cookies: Help us understand how customers navigate our menu categories and product pages
• Marketing Cookies: Enable personalized advertising based on your browsing preferences
• Preferences Cookies: Remember your settings and preferences for future visits

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect site functionality.

7. International Data Transfers

As a global brand serving customers worldwide (with limited exceptions), your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children’s Privacy

FRAME Sale Store does not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with personal information, please contact us immediately.

9. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email. The “Last Updated” date at the top indicates when revisions were last made.

10. Contact Us

At FRAME Sale Store, we believe that protecting your privacy is an essential part of delivering the refined, secure shopping experience you expect from a purveyor of premium fashion. Thank you for trusting us with your information.