At FRAME Sale Store, we are committed to ensuring your complete satisfaction with every purchase. Our returns and exchanges policy reflects our dedication to Quality Without Compromise and extends the same attention to detail to our customer service as we do to our premium denim and contemporary clothing.

Key Information:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

RETURN & EXCHANGE PROCESS

Step 1: Initiate Your Return or Exchange

To begin the process, please contact our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear FRAME Sale Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: – [Product Name, Size, Color] – [Product Name, Size, Color] (if multiple items) Reason for Return/Exchange: [Please specify – size issue, style preference, etc.] Shipping Method for Return: [Courier Service] Tracking Number: [Will provide once shipped] I confirm that the items are in their original condition: unworn, unwashed, with all tags attached. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Step 2: Package Your Items

Once we approve your request, carefully package the items in their original packaging if possible. Include:

  • Items in original condition (unworn, unwashed, tags attached)
  • Original invoice or packing slip
  • Any accessories that came with your order

Step 3: Ship Your Return

Ship your return to our distribution center:

FRAME Sale Store Returns
3671 Lakeland Park Drive
Atlanta, US 30303

Note: We recommend using a trackable shipping service and retaining your tracking number. FRAME Sale Store is not responsible for return packages lost in transit.

REFUNDS & PROCESSING TIMES

Refund Timeline

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days for inspection and approval
  • Refund Issuance: 5-7 business days after approval
  • Total Time: Typically 8-12 business days from when we receive your return

Refund Methods

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB (processed through our secure payment partners)
  • PayPal: Refunded to your PayPal account

The refund amount will exclude original shipping charges (unless the return is due to our error). For exchanges, we will cover the shipping costs for your replacement items.

NON-RETURNABLE ITEMS

To maintain our quality standards and for hygiene reasons, the following items cannot be returned or exchanged:

  • Final Sale Items: Clearly marked as “Final Sale” at time of purchase
  • Intimate Apparel: For hygiene reasons, certain clothing items
  • Altered or Customized Items: Products that have been tailored, monogrammed, or otherwise altered
  • Damaged Items: Products damaged through customer misuse or wear
  • Items without Original Tags: Products returned without original tags and packaging

Based on our product categories, please note that certain Leather & Suede items may have specific care requirements and may be subject to additional inspection upon return.

INTERNATIONAL RETURNS

As we serve customers globally (excluding some Asian countries and remote locations), international returns follow the same policy with these additional considerations:

  • Customers are responsible for any customs duties or taxes associated with returns
  • Return shipping costs are the responsibility of the customer
  • Please mark the package as “Returned Goods” to avoid additional customs charges

QUESTIONS & CONTACT

If you have any questions about our returns and exchanges policy, our dedicated customer service team is here to help:

Email: [email protected]
Response Time: Within 24 hours during business days
Address: FRAME Sale Store, 3671 Lakeland Park Drive, Atlanta, US 30303

We appreciate your trust in FRAME Sale Store and are committed to ensuring your satisfaction with our premium denim fits (Bootcut, Boyfriend, Flare), rises (High, Mid, Low), and contemporary clothing collections.