At FRAME Sale Store, we’re dedicated to providing premium denim and contemporary clothing with exceptional customer service. Our policies reflect our commitment to Quality Without Compromise in every aspect of your shopping experience.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx |
| Free Shipping | Free for orders over $50 | 15-25 business days after shipping | EMS |
Note: We ship worldwide, excluding some Asian countries and remote locations. International customers may be subject to customs duties and taxes, which are the responsibility of the recipient.
Returns & Exchanges
We want you to love your FRAME purchase. If you’re not completely satisfied, we offer returns and exchanges within 15 days of delivery.
Key Return Information
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with original tags attached
- Return Shipping: Customer responsible for return shipping costs
- Refund Processing: 5-7 business days after we receive your return
Return & Exchange Process
Contact our customer service team at [email protected] within 15 days of receiving your order. Use the following template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear FRAME Sale Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return/Exchange:
– [Product Name, Size, Color]
– [Product Name, Size, Color] (if multiple items)
Reason for Return/Exchange: [Please specify – size issue, style preference, etc.]
Shipping Method for Return: [Courier Service]
Tracking Number: [Will provide once shipped]
I confirm that the items are in their original condition: unworn, unwashed, with all tags attached.
Thank you for your assistance.
Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]Once we approve your request, carefully package the items including:
- Items in original condition (unworn, unwashed, tags attached)
- Original packaging if possible
- Original invoice or packing slip
- Any accessories that came with your order
Ship your return to our distribution center:
FRAME Sale Store Returns
3671 Lakeland Park Drive
Atlanta, US 30303
Important: We recommend using a trackable shipping service and retaining your tracking number. FRAME Sale Store is not responsible for return packages lost in transit.
Refunds & Processing Times
Refund Timeline
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days for inspection and approval
- Refund Issuance: 5-7 business days after approval
- Total Time: Typically 8-12 business days from when we receive your return
Refund Methods
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Visa, MasterCard, JCB (processed through our secure payment partners)
- PayPal: Refunded to your PayPal account
The refund amount will exclude original shipping charges (unless the return is due to our error). For exchanges, we will cover the shipping costs for your replacement items.
Non-Returnable Items
To maintain our quality standards and for hygiene reasons, the following items cannot be returned or exchanged:
- Final Sale Items: Clearly marked as “Final Sale” at time of purchase
- Intimate Apparel: For hygiene reasons, certain clothing items
- Altered or Customized Items: Products that have been tailored, monogrammed, or otherwise altered
- Damaged Items: Products damaged through customer misuse or wear
- Items without Original Tags: Products returned without original tags and packaging
Based on our product categories, please note that certain Leather & Suede items may have specific care requirements and may be subject to additional inspection upon return.
International Returns
As we serve customers globally (excluding some Asian countries and remote locations), international returns follow the same policy with these additional considerations:
- Customers are responsible for any customs duties or taxes associated with returns
- Return shipping costs are the responsibility of the customer
- Please mark the package as “Returned Goods” to avoid additional customs charges
Questions & Contact
If you have any questions about our shipping or returns policy, our dedicated customer service team is here to help:
Email: [email protected]
Response Time: Within 24 hours during business days
Address: FRAME Sale Store, 3671 Lakeland Park Drive, Atlanta, US 30303
We appreciate your trust in FRAME Sale Store and are committed to ensuring your satisfaction with our premium denim fits (Bootcut, Boyfriend, Flare), rises (High, Mid, Low), and contemporary clothing collections.